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Product Specialist, Managed Security Services

BT Security
UK Wide, United Kingdom
Closing date
16 Jun 2024

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Closing Date: June 16th

Locations: Birmingham, Bristol, London, Manchester

Why this job matters

The key purpose of this role is to define, drive and maintain the managed security services framework for which all security products and services should launch onto. This will enable BT's security portfolio to offer scalability when it comes to managed security services and essential competitive differentiation, to support BT Security's revenue growth ambitions before 2030 and beyond.

You will also work with colleagues across Business to ensure consistency when building managed services, defining key service modules which will get added to the strategic service catalogue and revolutionising the way we build products for the future.

The scale and pace of Security's growth ambitions require continued focus on the development of innovative initiatives and processes that push us beyond BAU; and empower us to meet our MTP and go beyond. With Security as a major growth engine of BT Group and a core part of BT's 2030 ambition, and in this role you'll be front-and-centre to defining and enabling BT Security's current and future success.

What you'll be doing
• Oversee and manage BT Security's GSM (Graded Service Model) for both CPS and Global markets.
• Lead definition of all service components within the GSM framework in line with customer and business requirements, as well as cyber security and ITIL standards including: initial set up, controlled deployment, monitoring and management, and continuous improvement.
• Drive competitiveness, scalability, and cost-effectiveness of BT's managed services, differentiating them in the market.
• Drive market insights and competitive analysis to feedback into requirements.
• Take ownership of the end-to-end customer experience, including agreeing customer SLA's and agreeing appropriate supporting tools and systems with CIO, Networks and service teams.
• Own managed service roadmap for security and collaborate closely with sales, cross-portfolio, service, delivery, design, legal, and finance teams to bring enhancements to market.
• Continually improve security operations based on threat intelligence and incident feedback.
• Be responsible for BT Security's reporting app (Security Hub) and drive future state experience by improving the user interface and creating valuable end customer reports.
• Establish and standardise consistent business rules which must be applied to all security controls and threat management portfolio to facilitate solution sales.
• Work directly with the Business Managed Service portfolio team to ensure security is seamlessly integrated into the strategic service catalogue alongside other portfolio areas.
• Create and implement effective pricing strategies for managed security service wrap, improving margin whilst balancing overall cost to customer.

Experience Required
• Proven experience in product management, particularly within the managed security services domain.
• Establishing end to end customer journeys and writing requirements to improve customer and user experiences.
• Familiarity with reporting tools and data driven decision making, using insights to drive user experience.
• Applying or using ITIL framework principles and practices for management of IT services.
• Understanding of security operations and incident management to define a resilient security managed service which drives value for BT customers.
• Experience navigating large organisations to deliver and transform service improvements to time, quality and budget.

Benefits Include
• Annual on target bonus up to 10%
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Purchase discounted BT shares
• Private healthcare & dental insurance, health screening, healthcare cash plans, access to counselling services, access to physiotherapy
• Season ticket loan, buy extra holidays, discounted Virgin Experience Days, financial education programmes
• Discounted BT/EE retail products including Broadband and BT Sport
• Access to 100s of retail discounts for things like groceries, travel, fashion, entertainment and more

What happens next?

This advert closes on June 16th, after which the hiring manager will review all applicants.

Interested? Don't miss out. Click apply now and submit your details.


Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria.

We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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