About the job

We're looking for a Regulatory & Compliance Manager to join our Proposition team at Tails.com. This individual will be instrumental in ensuring that our on and off pack claims and communications at Tails.com are regulated and compliant. You will provide support to the wider pack by collaborating with and guiding them through the regulatory needs and requirements to ensure compliance.

Changing the world of pet food for good

We're Tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog's unique Tails.com recipe - so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It's clever stuff.

We've got ambitious plans. Having created an entirely new category in pet food, we're now scaling fast in the UK and Europe - backed by Purina, one of the world's largest pet food companies. You'll join a bunch of smart people working towards the same goals - and a bunch of smart-ish dogs, all working on their own thing.

Together, we'll change the world of pet food for good.

Brand & Proposition

The Brand & Proposition group exists to make Tails.com stand out from the crowd with a distinctive brand and valuable proposition that exceeds customer expectations. We are definers, optimisers and innovators of the holistic physical, digital and service proposition.

As a pack we work together to deliver a powerful proposition and brand rooted in customer and market insight. We always have a deep understanding of dogs and dog owners, their needs and what they value. We use this understanding to drive how we optimise and innovate our unique proposition in a holistic way, ultimately building a compelling and enduring brand.

Build our brand

We're building an international brand, fast. We set ambitious goals. We challenge and support each other in equal measure. At the pace we're moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong.

Sound like a team you'd like to join? Here's how you'll make a difference:

The role

As the Regulatory & Compliance Manager, you will ensure that our on and off pack claims and communications at Tails.com are regulated and compliant. You will provide support, risk assessments and solutions for product labelling and regulatory issues and be a central contact for Purina RSA teams.

You will be responsible for:

• Building the framework and process for claims management at Tails.com; Owning the process ongoing to ensure that all product claims made on and off pack are checked, documented and approved
• Owning the Tails.com documentation such as claims, policies, procedures and substantiation so that the Brand, Marketing and Digital Product teams have clear guidelines to work within
• Being the direct contact for central Purina RSA teams and attend relevant RSA and industry meetings
• Keeping abreast of local and international regulatory changes in the pet food market and be a subject matter expert on labelling, animal by products, additives, Fediaf codes, etc.
• Proposing, implementing and validating action plans in response to regulatory changes in the market; Reporting back to the Tails.com team and proposing and implementing action plans in response to regulatory changes
• Contributing as a key team member on innovation and renovation projects and be assigned as the regulatory collaborator

The skills you'll bring:

• A wealth of knowledge in regulatory compliance, EU regulations, industry codes and guidelines in the pet industry
• Fantastic at planning and organising with an eye for detail
• Excellent communication skills with the ability to communicate clearly, effectively and appropriately to pack members and stakeholders on regulatory and compliance matters
• Confident representing Tails.com at relevant trade associations and with Purina RSA teams

Nice-to-have

Ideally, you have previous experience working with Purina RSA teams or are currently part of the Nestle Purina team and would consider a secondment at Tails.com

Our commitment

We're proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at Tails.com.

During your interview process you'll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.

What's in it for you?

• Competitive salary
• Flexible core hours, giving you true work life balance
• Hybrid working pattern to ensure this role works for you
• 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days
• 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance
• Optional 5 days unpaid leave and 1 paid volunteer day each year
• When you need a change of scenery, you can work from abroad 2 weeks every 6 months
• Health insurance for you, paid by Tails.com, and discounted gym membership
• Extended maternity, shared parental and adoption pay - up to 6 months at 70% pay, linked to statutory parental pay
• Flexible paid care leave to support immediate dependents, people close to you and pets
• An external financial coach to support a range of topics - debt management, savings and investments
• In-house L&D team, with access to year round courses to help drive your development
• 50% discount on all Tails.com and 40% on Republic of Cats products

What's next?

If this sounds like it matches your experience and what you'd love to do, we can't wait to hear from you! If you're unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we'd especially love to hear from you if you're from an under-represented demographic.

Here's a taster of how our recruitment process works:

1. Upon submission, your application and CV will be reviewed by the Hiring Manager.
2. If selected, you will then be invited to a call with the Hiring Manager so we can learn more about your background, experiences, and skill sets (45 mins).
3. Should you be successful, you will then be invited to a video call with the Proposition Director to discuss your motivations in greater depth (30 mins).

Department Brand and Proposition Locations Richmond Remote status Hybrid Remote