Job Type:
Fixed Term

Build a brilliant future with Hiscox

Job Title: Product Analytics and Governance Lead

Location: Any

Type of contract: FTC maternity contract 12-14 months

Reporting Lines: Product & Underwriting Governance Manager

About the UW standards & governance team

Our job is to ensure the regulatory adherence of all products throughout their life cycle at Hiscox. We are responsible for all products sold through all distribution channels as per the Product governance sourcebook (PROD) - in the creation of new products, changing existing products and the product review process.

An effective product governance framework is not only key to ensuring regulatory adherence but also helping to deliver sustainable profits, customer retention and satisfaction.

The UW standards and governance team cover a broad range of roles and responsibilities, from product development and governance roles to underwriting control. We work closely a wide array of internal and external stakeholders, including underwriting management, operational teams, product heads, legal, conduct, and compliance.

The role

Our products and distribution channels continue to evolve and grow. The role will continue to build our central expertise to support this growth within our internal minimum standards and broader regulatory requirements.

The Product analytics lead is a senior position in the team supporting the product and underwriting governance manager. They own the annual review plan, the creation and maintenance of the product register and annual review dashboard. The role is also responsible for the submission of change and proposition forms into the product governance team and the maintenance and tracking of the process - this includes our schemes and e trade teams.

You will be responsible for the compilation and analysis of the annual reviews of each of our core lines of business, including open market products and schemes. This role will include responsibility for the end-to-end creation, analysis, action tracking and sign off of each product.

You will review the performance of the product against the expected performance, including financial performance, conduct considerations, target market and distribution strategy.

You will be responsible for collating the Product & Underwriting Governance reports for the various boards and board reporting. This includes working with colleague across Claims, Complaints, Distribution and Underwriting Controls to collate and understand information to inform the boards and meet our governance and regulatory obligations.

You will work with the Product & Underwriting Governance Manager to manage our internal binding agreements with the Hiscox carriers. This spans our insurance company and Lloyd's capacity. This will include working on endorsements to the agreements, regular reporting and ensuring the agreements support Hiscox UK to meet it's business goals. This will involve working with senior underwriting stakeholders across the business.

This role will work with our Compliance and Conduct teams to find pragmatic real world solutions to new regulatory requirements and will support ad-hoc Underwriting Governance projects.

The ideal person for this role will be motivated, organised, with great stakeholder management skills and previous experience in underwriting, product or underwriting governance and/or conduct. Strong excel skills and the use of Power BI is a must.

What you'll be doing

• You will be responsible for compiling product governance metrics from various sources including Tableau and via SQL query as well as market analysis under the guidance of the product team.
• You will own the creation and maintenance of the product register and annual review dashboard.
• The role is also responsible for the submission of change and proposition forms into the product governance team and the maintenance and tracking of the process
• You will assess the metrics and outputs against the expectations for the product and where required, undertake detailed analysis (of complaints, claims declinatures etc) and provide output to suggest where the product or its distribution may require remediation.
• You will maintain the product register and product proposition forms using Microsoft Teams.
• You will be responsible for ensuring all information required for the Underwriting and Product Governance board reporting is available and compiled in a timely manner.
• You will complete the quarterly reporting required for our internal binders, and well as supporting the internal binder renewal processes.
• The role will be responsible for creating any bespoke for reporting required for ad-hoc projects and governance deep dives.

Our must haves:

• Report building experience in MS Excel and Power BI
• Commercial or insurance experience, ideally in a governance, operational or underwriting environment
• Ability to independently manage own and others workload
• High level of attention to detail and accuracy
• Excellent stakeholder management skills
• Confident and able to challenge people, in the right way, at various levels of seniority

Our nice to haves

• Knowledge of regulatory standards
• Product governance and/or conduct experience
• Project or change experience

Diversity, Inclusion and Hybrid working

At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have learned over recent times that working life doesn't always have to be in the office, and so, we operate a hybrid way of working to encourage a healthy work life balance. We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

Work with amazing people and be part of a unique culture