Job summary

We have an exciting opportunity to join our Inequalities Team within our organisation, LLR Patient Care Locally, Community Interest Company, as a Roving Healthcare Unit and Quality Compliance Officer.

The Roving Healthcare Unit and Quality Compliance Officer is a vitalrole supporting the delivery of our innovative Roving Healthcare Units (RHUs),which provide essential healthcare services to underserved communities across the Midlandsand supporting the Quality Team to ensure that we, as anorganisation, continue to meet the highest quality standards.

This role requires a proactive and organised individual with a focuson safety, quality,and effective teamwork.

Main duties of the job

This role combines operational management with qualitycompliance, ensuring that clinicsare effectively managed, meet all regulatory standards, and deliver excellentpatient experiences. You will be part of a forward-thinking organisation thatvalues joined-up working, continuous improvement, and high-quality care.

For this role, we requiresomeone who canprovide:

- Clinic Management: Running clinics independently, including opening/closing procedures, key distribution, health andsafety, risk and waste management, and cleaning. Reporting incidents to theInequalities Operations Manager or fleet issues to the Fleet Manager.

- Team Coordination: Acting as the main contactfor clinical staff,volunteers, and partner organisations to ensureclinics run smoothlyand safely.

- Equipment Liaison: Ensuringall necessary equipment is available for clinics by coordinating with relevant teams tosupport a positive patient experience

- Conducting infection prevention and control(IPC) audits of vehicles and providers.

- Maintaining healthand safety compliance (e.g., legionella and fire risk assessments).

- Supporting externalaudits and compliance checks.

- Working with the QualityTeam to meet compliance standards in company premises.

About us

LLR Patient Care Locally is keypartner supporting the delivery of healthcare for the NHS in Leicester,Leicestershire, and Rutland.We are a high-performing organisation meeting and achieving the highest standards of quality and governance with among the highest levels of staff and patient satisfaction. Our goal is to providecommissioned services that are locallybased for patients anddesigned to enhance integrated relationships with other providers of care.

These other providerscome from a number of sources including primary care, secondary care, and theindependent sector. Depending on the nature of the service, we also look towork more collaboratively with agencies such as the Local Authorities. We havea commitment to improvinghealthcare for the people of Leicester, Leicestershire and Rutland withservices that are delivered locally.

Job description

Job responsibilities

Key Result Areas

The below describes the important aspectsof the role but is not an exhaustive list.The role will need to adapt asthe immunisation agenda develops and matures.

Site Management

- Lead the setup and day-to-day management of Roving Healthcare Unit clinics,including opening/closing procedures, site safety, and vehicle checks.

- Act as the main point of contact for clinical staff, volunteers, and externalpartners, ensuring smooth coordination.

- Oversee equipmentpreparation and ensureall essential items are available to support effective clinic delivery.

- Monitor and manage cold chain compliance for vaccines and escalate any concerns to the relevant manager.

- Ensure health and safety protocols are followed, includingfire and risk assessments, and respond toon-the-day operational challenges.

- Maintain accuraterecords of clinicactivities and outcomes, ensuring clearcommunication with stakeholders.

Quality andCompliance

- Support infection prevention and control(IPC) audits by reviewing operational processes and vehiclestandards.

- Conduct risk assessments, includinglegionella and fire safety, ensuringall sites meet regulatorystandards.

- Collaborate with the Qualityand Compliance Managerto implement improvements andshare best practices.

- Maintain oversight of operational compliance, ensuring clinics meet all CQC andhealth and safety requirements.

Collaboration and Leadership

- Foster a culture of teamwork and shared learningby working collaboratively across teams and externalorganisations.

- Support clinicaland administrative staffby providing clearguidance and promoting asolutions-focused approach to challenges.

- Identify opportunities for improvement, contributing ideas that enhanceservice delivery and patient outcomes.

- Actively participate in wider organisational initiatives that supportgrowth andsuccess of PCLsservices.

Professional Development

- Participate in a structured induction programme, gaininga comprehensive understandingof PCLs values and integrated working approach.

- Complete all mandatory training, including safeguarding (Level 3), cold chainmanagement, and IPC.

- Engage in ongoing professional development to supportpersonal growth and career progression within PCL.

Job description
Job responsibilities

Key Result Areas

The below describes the important aspectsof the role but is not an exhaustive list.The role will need to adapt asthe immunisation agenda develops and matures.

Site Management

- Lead the setup and day-to-day management of Roving Healthcare Unit clinics,including opening/closing procedures, site safety, and vehicle checks.

- Act as the main point of contact for clinical staff, volunteers, and externalpartners, ensuring smooth coordination.

- Oversee equipmentpreparation and ensureall essential items are available to support effective clinic delivery.

- Monitor and manage cold chain compliance for vaccines and escalate any concerns to the relevant manager.

- Ensure health and safety protocols are followed, includingfire and risk assessments, and respond toon-the-day operational challenges.

- Maintain accuraterecords of clinicactivities and outcomes, ensuring clearcommunication with stakeholders.

Quality andCompliance

- Support infection prevention and control(IPC) audits by reviewing operational processes and vehiclestandards.

- Conduct risk assessments, includinglegionella and fire safety, ensuringall sites meet regulatorystandards.

- Collaborate with the Qualityand Compliance Managerto implement improvements andshare best practices.

- Maintain oversight of operational compliance, ensuring clinics meet all CQC andhealth and safety requirements.

Collaboration and Leadership

- Foster a culture of teamwork and shared learningby working collaboratively across teams and externalorganisations.

- Support clinicaland administrative staffby providing clearguidance and promoting asolutions-focused approach to challenges.

- Identify opportunities for improvement, contributing ideas that enhanceservice delivery and patient outcomes.

- Actively participate in wider organisational initiatives that supportgrowth andsuccess of PCLsservices.

Professional Development

- Participate in a structured induction programme, gaininga comprehensive understandingof PCLs values and integrated working approach.

- Complete all mandatory training, including safeguarding (Level 3), cold chainmanagement, and IPC.

- Engage in ongoing professional development to supportpersonal growth and career progression within PCL.

Person Specification

Skills

Essential

• - Excellent communication skills
• - Good influencing, persuasion and negotiating skills.
• - Motivational skills to encourage collaborative working.
• - Experience in conflict resolution and performance management.

Desirable

• - Microsoft office skills.
• - Good telephone manner with ability to manage internal and external calls professionally.

Other Requirements

Essential

• - Ability to work well within a team.
• - Ability to build rapport and credibility with managerial colleagues.
• - Be able to work outside in all seasons.
• - Effective judgement and decision-making skills in challenging environments.
• - Ability to achieve consistently good results in an inclusive and collaborative manner.
• - Resilience and able to work under pressure to demanding timetables.
• - Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• - Must be able to demonstrate behaviours consistent with the
• PCLs Values and Behaviours.
• - Have a flexible approach to working and be able to undertake other duties which may be appropriate to the post.

Experience

Essential

• - Experience in a service delivery environment as it directly impacts patients safety and satisfaction.
• - Demonstrable staff management skills including communication, delegation, and an understanding of basic terms and conditions of employment.

Desirable

• - Experience of site management
• - Knowledge of NHS clinical systems outcomes for health and System one.
• - Understanding of service delivery in healthcare environments effectiveness, safety, efficiency, equity and access.
• - Experience in infection, prevention and control or willing to work towards IPC Practitioner Course
• - Experience in Health and Safety and compliance or willing to work towards relevant qualifications.

Qualifications

Essential

• - Educated to GCSE grade C or equivalent in Maths and English
• - Full UK driving License Due to the driving requirements of this role, candidates will need to meet Specific insurance criteria as part of the pre-. employment. process.
• - Health and Safety qualifications such Institution of Occupational safety and Health (IOSH). National Examination board in Occupational safety and Health (NEBOSH) or willing to work towards a relevant Health & Safety Qualification.
• - Security Industry Authority (SIA) qualification and licence or willing to work towards this.

Desirable

• - Theoretical and practical knowledge of health service site & fleet management, including change management, quality, and governance.
• - Category C1 driving license.
• - First Aid trained or be willing to work towards this qualification.

Person Specification
Skills

Essential

• - Excellent communication skills
• - Good influencing, persuasion and negotiating skills.
• - Motivational skills to encourage collaborative working.
• - Experience in conflict resolution and performance management.

Desirable

• - Microsoft office skills.
• - Good telephone manner with ability to manage internal and external calls professionally.

Other Requirements

Essential

• - Ability to work well within a team.
• - Ability to build rapport and credibility with managerial colleagues.
• - Be able to work outside in all seasons.
• - Effective judgement and decision-making skills in challenging environments.
• - Ability to achieve consistently good results in an inclusive and collaborative manner.
• - Resilience and able to work under pressure to demanding timetables.
• - Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• - Must be able to demonstrate behaviours consistent with the
• PCLs Values and Behaviours.
• - Have a flexible approach to working and be able to undertake other duties which may be appropriate to the post.

Experience

Essential

• - Experience in a service delivery environment as it directly impacts patients safety and satisfaction.
• - Demonstrable staff management skills including communication, delegation, and an understanding of basic terms and conditions of employment.

Desirable

• - Experience of site management
• - Knowledge of NHS clinical systems outcomes for health and System one.
• - Understanding of service delivery in healthcare environments effectiveness, safety, efficiency, equity and access.
• - Experience in infection, prevention and control or willing to work towards IPC Practitioner Course
• - Experience in Health and Safety and compliance or willing to work towards relevant qualifications.

Qualifications

Essential

• - Educated to GCSE grade C or equivalent in Maths and English
• - Full UK driving License Due to the driving requirements of this role, candidates will need to meet Specific insurance criteria as part of the pre-. employment. process.
• - Health and Safety qualifications such Institution of Occupational safety and Health (IOSH). National Examination board in Occupational safety and Health (NEBOSH) or willing to work towards a relevant Health & Safety Qualification.
• - Security Industry Authority (SIA) qualification and licence or willing to work towards this.

Desirable

• - Theoretical and practical knowledge of health service site & fleet management, including change management, quality, and governance.
• - Category C1 driving license.
• - First Aid trained or be willing to work towards this qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

LLR Patient Care Locally Community Interest Company
Address

Eastern Annexe

County Hall

Glenfield

Leicestershire

LE3 8RN

Employer's website